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JJ Lane's
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“Furniture Shop JJ Lane’s” and “Surfing Community” invested in Virtual World Analytics, offered by Metaverse-Business, to get insight in how customers behave in its shop and interact in the Surfing Community.


Customer Case - JJ Lane's


Overview

JJ Lane's is a furniture shop specializing in Caribbean style in- and outdoor furnishings. In addition, JJ Lane's hosts a full sim dedicated to the Second Life surfing community as a free public recreation area.


Challenge

JJ Lane's has a large product catalog with many original pieces of furniture such as the Calypso Line. In bringing to market and promoting these products, the company encountered a growing challenge facing many virtual world shops: how to streamline campaign management processes to deliver results and provide visibility.

For their Surfing Community sim, where on a regular basis surfing competitions are organized, they were particularly interested in the sim performance during events.




Solution

Making money from online marketing investments is no simple feat. Figuring out how to scale online traffic acquisition efforts is an even greater challenge, especially in the dynamic, highly competitive world of virtual world commerce.

Originally, it was hard to gauge the return on campaign investments, given the lack of off-the-shelf measurement tools. The traffic numbers provided by Linden Lab, only give a very limited view on the success of a virtual shop.

To get more insight in their business, they installed the "Visitor Counter - Pro" to help track the number of visitors to their store and also their estate. This helped them to measure the effectiveness of different advertising campaigns. An important metric used, is the percentage of first time visitors versus the return visitors.

The "Sim Pulse" is used to monitor trends in the performance of their sims, especially the Surfing Community sim.

Results

With Metaverse Business Virtual World Analytics, JJ Lane's experienced:
    > Growth in margin, online sales volume and customer conversion rate.

    > Improved visibility in marketing investments.

    > Clear knowledge of the impact of the number of visitors on the performance of their sim during surfing events.

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